1 > General Information
The Intercommunal Tourist Office of the Sources du lac d’Annecy, whose registered office is located at Place Marcel Piquand in Faverges-Seythenex – SIRET: 483 329 173 000 15, represented by Mrs. Laure Chappaz, acting as director.
Website: www.sources-lac-annecy.com

The Tourist Office places great importance on respecting your privacy and the confidentiality of your data. This policy is intended to inform you of our practices regarding the collection, use, storage, and sharing of the data you may provide to us, in accordance with the General Data Protection Regulation (“GDPR”) and applicable data protection laws.

This policy aims to inform you about the categories of personal data we may collect or hold about you, how we use them, who receives them and with whom we share them, how long we retain them, how we protect them, and finally, the rights you have concerning your personal data.

2 > Purpose of Data Collection
Your personal data are collected based on your explicit consent.
They are collected in order to:

Respond to your inquiries submitted via the website’s “Contact” form or through social media chats.

Send you our brochures following a request made through our telephone service or via our email address accueil@sources-lac-annecy.com.

Gather your feedback regarding our services via paper satisfaction surveys.

Register you in our treasure hunt participation lists (print and digital).

With your consent, send you information about our offers, news, and events.

Personal data that are essential to fulfill these purposes are indicated on our forms.

3 > Data Collected by the Tourist Office of the Sources du lac d’Annecy
The personal data we primarily collect and process include:

Identity data: your title, last name, first name(s), mailing address, and email address.

In specific cases, we may collect data from legal entities:

Tourism professionals and associations: your position, company name, SIRET number, and bank account details (RIB).

Press officers (print and online): your position, company name, and email address.

4 > Recipients of Your Personal Data
Your data are processed solely by the Tourist Office of the Sources du lac d’Annecy. They will not be transferred or made accessible to third parties, except in the following cases:

Potential subcontractors of the Tourist Office, solely for technical and logistical purposes (e.g., website provider, communication agency, digital or print game applications set up for the destination, tourism institutions).

We only provide them with the data necessary to carry out the tasks we entrust to them, and we require them not to use your data for any other purposes. These third parties act only according to our instructions and are contractually bound to ensure a level of security and confidentiality equivalent to our own, and to comply with applicable personal data protection regulations.

Finally, we may disclose your personal data to third parties if such disclosure is required by law, regulation, or legal decision, or if necessary to protect and defend our rights.

5 > International Data Transfers
The Tourist Office of the Sources du lac d’Annecy does not transfer your personal data outside the European Union.

6 > Data Retention Period
We are committed to using your personal data only for the time necessary to achieve the purposes described below:

Your identification data, used with your consent for responding to inquiries, sending brochures, or sharing information about our offers and news, will be retained for up to 3 years from the date of collection or your last interaction.

Your banking data will be securely stored by the accounting department for 1 year for payment purposes.

After 3 or 1 year, we may contact you to ask whether you wish to continue receiving communications from us.
You may unsubscribe from our emails at any time. To do so, you can contact our Data Protection Officer by email at communication@sources-lac-annecy.com.

7 > Security
The Tourist Office of the Sources du lac d’Annecy has implemented appropriate technical and organizational measures to ensure the confidentiality and security of your personal data.

Both physical and digital backup procedures are in place for the data collected.
Please note, however, that no data transmission over the internet is 100% secure, and any information shared online may potentially be intercepted and misused by parties other than the intended recipient.

8 > Your Rights Concerning Your Personal Data
In accordance with applicable regulations, you have the right to access and correct your personal data, request their deletion, object to their processing, and request the limitation or portability of your data where applicable.

You may exercise these rights by contacting us at: communication@sources-lac-annecy.com
Or by post:
Office de Tourisme Sources du lac – Place Marcel Piquand – 74210 Faverges-Seythenex.

We may require proof of identity to process your request.
Our Data Protection Officer (DPO) is the company COVATEAM.

We are committed to responding to your request for access, rectification, objection, or any other information request within one month of receipt.

If you believe that your personal data is not being properly protected or processed, you may file a complaint with the competent authority, namely the CNIL (France’s data protection authority).

9 > Changes and Updates to the Personal Data Protection Policy
In the event of a change or update, the revised policy will be published on the Tourist Office’s website www.sources-lac-annecy.com and will include the date of the last update.

10 > Date of Last Update of the Personal Data Protection Policy
July 2025